The second day of the internship was a bit more of learning the tech support process, including the ticketing system, research, and physically going to the source. The ticketing system seems to be fairly universal amongst tech support jobs, so it is definitely something good to spend time getting to know better. I observe how the IT team works together to research and come up with possible solutions, or additional ideas to look into. I went to several locations with the Support Tech to look into issues that users were having.