This week was mostly spent tracking down laptops to update them. I also spent almost an entire day doing the mandatory training videos. Things are running pretty smooth at this point in the semester, so most of the calls/tickets we get at this point are one-off issues that are pretty easily solved.

Today i tracked down a bunch of laptops that were spread all over the campus. Once i was able to track down the laptop, i would install an updated version of the program they use to push out software remotely. There was a list of a few hundred laptops, and so far we have traced

Today i was tasked with completing some training courses for staff/faculty. The courses were on computer security, and harassment. Being a college campus i would imagine these training courses happen each year. I didn’t find the courses to be very interesting, or teaching me anything that i haven’t learned already. Though i do feel that

This week was spent mostly on updating a bunch of devices to have the current version of the software that is used to push out updates remotely. A few departments needed some updates for the programs on their devices, so those were all prepped and updated with the required software. The campus is pretty large

Today we went to several departments and gathered up laptops to have the software used for pushing out new updates brought up to the current version. There are many devices around the campus that needed the update. The program is supposed to self-update, but it is recommended to update it manually once a year. We

Today we deployed a few devices that needed to be reset and wiped. We had an IT meeting where we discussed what we had all been doing for the last week, and any upcoming projects we had in the works. I spent a little bit of time to research some issues a few people were

This week was spent getting a lot of the systems up to date with the latest versions of the operating system, as well as certain programs for each department. We checked on a few of the slower computers and decided if they needed upgrades, or a new device entirely. Not too many one-off issues this

Today was spent gathering up more laptops and wiping and resetting them to get them ready for students to check-out. We also had a faculty who’s device was moved and was now not seeing any printers on the network. We updated the device with the proper printer drivers and ip address for the printer. We

Today we fixed several issues dealing with printers. The drivers on some of the devices were not working properly. With Xerox you have to “verify installable options” before the driver will work. Also had to clone a hard drive, as disk space was running out on their device. Turns out to be an issue throughout

Still mostly following the supervisor around and observing proper protocols for the campus. Learning all of the security protocols and procedures. Wiped and reset more laptops this week, this seems like an ongoing issue with not having enough laptops for all the students that want one, so when one comes back we try to wipe