This week was spent getting a lot of the systems up to date with the latest versions of the operating system, as well as certain programs for each department. We checked on a few of the slower computers and decided if they needed upgrades, or a new device entirely. Not too many one-off issues this […]
WEEK 3 Internship summary, the show goes on Read More »
Today was spent gathering up more laptops and wiping and resetting them to get them ready for students to check-out. We also had a faculty who’s device was moved and was now not seeing any printers on the network. We updated the device with the proper printer drivers and ip address for the printer. We
10/8 WCC Internship Update Read More »
Today we fixed several issues dealing with printers. The drivers on some of the devices were not working properly. With Xerox you have to “verify installable options” before the driver will work. Also had to clone a hard drive, as disk space was running out on their device. Turns out to be an issue throughout
10/7 Another day at the WCC Internship Read More »
Still mostly following the supervisor around and observing proper protocols for the campus. Learning all of the security protocols and procedures. Wiped and reset more laptops this week, this seems like an ongoing issue with not having enough laptops for all the students that want one, so when one comes back we try to wipe
10/3 The 2nd week of Internship at WCC Read More »
Today we did some normal pc repair for some faculty, replacing some cables and troubleshooting some of the teaching equipment. We had a small scare on the network, which was nice to see how the team reacted in such a situation. The team all worked together to fix the issue quickly and thoroughly.
10/1 The 4th day of internship at WCC Read More »
Today we went over how to reset, and reinstall everything on a laptop to get it ready for students or faculty. I went through and wiped everything from the devices, and got them ready for the image that was going to be pushed to them.
9/30 Third day of work internship Read More »
For the first week of my internship at WCC i have already learned some pretty valuable skills. The first few days were mostly just spent getting to know the people and the hardware, but i did also get some hands-on work in the form of resetting some laptops. I was able to observe some of
9/27 First Week of Internship at WCC Read More »
The second day of the internship was a bit more of learning the tech support process, including the ticketing system, research, and physically going to the source. The ticketing system seems to be fairly universal amongst tech support jobs, so it is definitely something good to spend time getting to know better. I observe how
Second day at WCC internship 9/24 Read More »
First day of the internship was mostly spent getting to know the people, and a little bit of the equipment. Will be working with 90% PC and maybe 10% Mac or so it appears. Have not seen much linux at all yet, but maybe for running some of the servers. It appears as though the
9/23 First Day of IT Internship at Whatcom Community College Read More »
